Shipping policy
SHIPPING POLICY:
Shipping varies by product. Please email us at info@sognarekitchenbath.com to get an accurate shipping cost and delivery time. We try our best to minimize shipping costs for customers by sourcing the product closer to you. This is the reason that we do not display shipping costs.
In store refund/exchange policy: ALL sales are FINAL unless otherwise noted on the invoice. Please call us or email us regarding your exchange or refund so that we can examine your case - if we do accept your return, there will be a 20-35% restocking fee which will be applied (non-negotiable) and the return has to be made within 30 days of PURCHASE date (not pickup date). Thank you fro your understanding!
If you wish to cancel a purchase for any reason before it ships out, please contact us, and we will cancel your order and issue a full refund immediately. Once an order ships or if the material is picked up then all returns will be reviewed on a case by case basis.
Please do not schedule your contractor for installation until your receive the material as unexpected delays can sometimes occur in relation to shipping.
There will be no refunds on material once it has been installed. No exception.
ONCE AN ORDER IS SHIPPED, IT CANNOT BE CANCELLED. Shipping is always based on an estimation. SHIPPING CHARGES or TRANSFER FEES ARE NON REFUNDABLE. While we quote an ETA, it is subject to change based on the carrier, weather, accidents, and other unexpected circumstances. Shipment estimated time of arrival is SUBJECT to change by +- 5 days. In most cases, the delivery does arrive within the estimated time, however, at times it can take up to 5 additional days for the delivery to arrive. We will not be able to issue any refunds once the items ships.
ALL ORDERS CAN TAKE BETWEEN 5-10 BUSINESS DAYS TO ARRIVE. SPECIAL ORDERS CAN TAKE UP TO 30 DAYS. Orders being shipped between states can take up to 15 days.
Any orders placed after 12 PM PST will be processed the next business day, and shipped out on the following business day. We will try our best to process everything earlier, but these are standard processing times.
EX:
- Order is placed on 1/1/2024 at 2 PM
- Order is processed on 1/2/2024
- Order will be shipped on 1/3/2024
